Assessor Resource

TLIL4033
Promote effective workplace practice

Assessment tool

Version 1.0
Issue Date: May 2024


This unit involves the skills and knowledge required to promote effective workplace practice in accordance with regulatory and workplace requirements, as part of work activities undertaken in the transport and logistics industry.

It includes contributing positively to the work team environment, observing and promoting work safety procedures, maintaining and promoting the wellbeing of workplace team/s, and participating in competency development activities.

Work is performed individually but the ability to work within a team environment may be required.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute positively to the work team environment

1.1

Workplace objectives are identified, interpreted and positively promoted to associated personnel and/or work team members

1.2

Communication with associated personnel and/or work team members is effectively established

1.3

Disputes are resolved through effective negotiation with relevant individuals or groups

1.4

Quality assurance measures are maintained, systems improvement suggestions are encouraged, and proposals are submitted to relevant authorities

2

Observe and promote work safety procedures

2.1

Relevant statutory and workplace requirements for work health safety (WHS)/occupational health and safety (OHS) are communicated to all personnel and implemented at all worksites

2.2

Accidents and injuries are reported and investigated in accordance with workplace policy

2.3

Potential hazards and safety risks are identified, investigated and recommendations for preventative action are referred to appropriate authorities

2.4

Training in WHS/OHS and First Aid are implemented

3

Maintain and promote team wellbeing

3.1

Prescribed medical and physical fitness criteria are promoted and maintained within the work environment

3.2

Situations threatening safety arising from physical/psychological incompatibility with the work environment are identified and resolved

4

Participate in competency development

4.1

Competencies required by work team members are identified

4.2

Suitable formal and informal competency development programs and approaches are identified

4.3

Work team member skill gaps are determined and appropriate competency development programs and approaches are initiated to address these gaps

4.4

Workplace trainer and assessor requirements are identified and team members are supported to take on these roles

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying fatigue management knowledge and techniques

applying precautions and required action to minimise, control or eliminate identified hazards

applying principles of time management

applying relevant legislation and workplace procedures

communicating effectively with customers, associated personnel and all work team members when completing work activities

completing relevant documentation

coordinating the promotion of safe work practices, competency enhancement and work practice improvements throughout work groups

counselling personnel on work related issues

ensuring team members maintain the required level of physical fitness

implementing contingency plans

interpreting statistics related to workloads and quality assurance measures

leading and coordinating the activities of multi-disciplinary work teams or specialist work groups

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant instructions, procedures and workplace publications

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

settling disputes through face-to-face and group-based negotiation

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and include knowledge of:

documentation and reporting workplace requirements

elements of workplace operations relevant to effective work practice, including

workplace corporate plans, goals and objectives and industrial relations

communication and negotiation techniques and the benefits, advantages and disadvantages associated with them

group work practices and group dynamics; corporate customer service objectives

workplace procedures related to recording customer enquiries and actions

dispute settlement processes

workplace WHS/OHS and physical fitness requirements and related first-aid policies

competencies and skills required for workplace career path levels

operational work systems, equipment, management and site operating systems

problems that may occur during work activities and appropriate action that can be taken to resolve these problems

relevant regulations and codes of practice

relevant WHS/OHS and environmental protection procedures and guidelines

workplace procedures and policies for promoting effective work practices.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Contribute positively to the work team environment

1.1

Workplace objectives are identified, interpreted and positively promoted to associated personnel and/or work team members

1.2

Communication with associated personnel and/or work team members is effectively established

1.3

Disputes are resolved through effective negotiation with relevant individuals or groups

1.4

Quality assurance measures are maintained, systems improvement suggestions are encouraged, and proposals are submitted to relevant authorities

2

Observe and promote work safety procedures

2.1

Relevant statutory and workplace requirements for work health safety (WHS)/occupational health and safety (OHS) are communicated to all personnel and implemented at all worksites

2.2

Accidents and injuries are reported and investigated in accordance with workplace policy

2.3

Potential hazards and safety risks are identified, investigated and recommendations for preventative action are referred to appropriate authorities

2.4

Training in WHS/OHS and First Aid are implemented

3

Maintain and promote team wellbeing

3.1

Prescribed medical and physical fitness criteria are promoted and maintained within the work environment

3.2

Situations threatening safety arising from physical/psychological incompatibility with the work environment are identified and resolved

4

Participate in competency development

4.1

Competencies required by work team members are identified

4.2

Suitable formal and informal competency development programs and approaches are identified

4.3

Work team member skill gaps are determined and appropriate competency development programs and approaches are initiated to address these gaps

4.4

Workplace trainer and assessor requirements are identified and team members are supported to take on these roles

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying fatigue management knowledge and techniques

applying precautions and required action to minimise, control or eliminate identified hazards

applying principles of time management

applying relevant legislation and workplace procedures

communicating effectively with customers, associated personnel and all work team members when completing work activities

completing relevant documentation

coordinating the promotion of safe work practices, competency enhancement and work practice improvements throughout work groups

counselling personnel on work related issues

ensuring team members maintain the required level of physical fitness

implementing contingency plans

interpreting statistics related to workloads and quality assurance measures

leading and coordinating the activities of multi-disciplinary work teams or specialist work groups

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities in terms of planned schedule

operating electronic communications equipment to required protocol

reading, interpreting and following relevant instructions, procedures and workplace publications

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures

selecting and using required personal protective equipment conforming to industry and WHS/OHS standards

settling disputes through face-to-face and group-based negotiation

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and include knowledge of:

documentation and reporting workplace requirements

elements of workplace operations relevant to effective work practice, including

workplace corporate plans, goals and objectives and industrial relations

communication and negotiation techniques and the benefits, advantages and disadvantages associated with them

group work practices and group dynamics; corporate customer service objectives

workplace procedures related to recording customer enquiries and actions

dispute settlement processes

workplace WHS/OHS and physical fitness requirements and related first-aid policies

competencies and skills required for workplace career path levels

operational work systems, equipment, management and site operating systems

problems that may occur during work activities and appropriate action that can be taken to resolve these problems

relevant regulations and codes of practice

relevant WHS/OHS and environmental protection procedures and guidelines

workplace procedures and policies for promoting effective work practices.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIL4033 - Promote effective workplace practice
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIL4033 - Promote effective workplace practice

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: